Shipping Information

All online orders placed with Hartsgoed will be delivered to the physical address provided with your order by The Courier Guy. Please note that all orders will be occupied during office hours.

What are the costs and how long does the delivery take?

There will be no delivery charged on orders over R1000. All orders below R1000 require an additional R100 delivery fee. Delivery takes 10-12 working days. In the unlikely event that your delivery may take longer, you will be notified.

Products that are in stock will be sent the day after payment.   Custom products require a 12 day production period. Our studio is based on a farm and all products are handmade.

Where can I find information about my order?

If you would like to determine the status of your order, please email us at providing your order number. To track your order, you can visit by using the waybill number which will be sent to you.

Can I return a product?

If you wish to return any product that you purchased online at for ant reason, you can do so in one of two ways:

  • Return the product to our Hartsgoed shop (situated at BP Petrol Station, Buffeljagsrivier, 6742) together with your printed invoice as proof of payment.
  • Send the product back to Hartsgoed, together with your invoice, and you will be refunded with the appropriate amount. Courier expenses will be for your own account. Please use the address stated below as most courier companies have a surcharge for deliveries at Buffeljagsrivier.

Hoeks Toyota Garage
15 Voortrek Street
Contact person: Wanita

All questions or queries regarding our shipping or return’s policy can be emailed to